dkk99's Privacy Policy

This Privacy Policy ("Policy") describes how the dkk99 platform ("dkk99", "we", "us") manages the personal information of users ("user", "you", "your") of its website and services. dkk99 is committed to providing players in Bangladesh with a safe, trustworthy, and transparent online entertainment experience. Please read this Policy carefully — it contains important information about your rights and our obligations.

1. Data Collection

When you create an account and use our services at dkk99, we may collect the following types of information:

1.1 Information You Provide Directly

When you register, log in, or contact us, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket, or bank account information)

1.2 Automatically Collected Information

The following technical information may be collected automatically when you use our platform:

• IP address and device identifier information
• Browser type and operating system
• Date, time, and list of pages visited on the site
• Data from cookies and similar tracking technologies
• Gameplay history and transaction logs

1.3 Information Received from Third Parties

For the purposes of identity verification or fraud prevention, we may receive supplementary information through legitimate third-party service providers.

2. Purpose of Data Use

dkk99 uses collected information only for the following legitimate purposes:

• Account management: For registration, login, and providing a personalised experience.
• Transaction processing: To securely complete deposits and withdrawals (bKash, Nagad, Rocket, bank transfer).
• Identity verification: To ensure security and prevent access by minors (under 21 years of age).
• Customer support: To resolve your issues via live chat and email.
• Fraud prevention: To protect accounts and detect unauthorised activity.
• Service improvement: To analyse user experience and improve the platform.
• Legal obligations: To meet applicable laws, regulations, and regulatory requirements.
• Responsible gaming: To support and monitor players in maintaining safe gaming habits.

3. Data Sharing and Disclosure

dkk99 does not disclose your personal information to third parties, except in the specific circumstances below:

3.1 Service Provider Partners

We work with trusted third-party partners for payment processing, identity verification, and technology services. These partners are given limited access only to the information necessary to perform their specific tasks, and they are required to follow privacy standards equivalent to this Policy.

3.2 Legal Obligations

We may be required to disclose information to comply with court orders, government directives, or applicable legal requirements. In such situations, we will make every effort to notify you as far in advance as possible.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. Even in such cases, the protections of this Privacy Policy will remain in effect.

3.4 With Your Consent

Before sharing information for any purpose other than those stated above, we will obtain your explicit consent.

4. Data Security Measures

dkk99 applies industry-standard technical and organisational measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Secure Servers: Your data is stored on secure, access-controlled servers.
• Access Controls: Only authorised personnel may access personal information, and only as required for their role.
• Regular Audits: Regular security assessments are conducted to identify and address system vulnerabilities.
• Staff Training: Staff receive regular training on data protection.
• Incident Response Plan: We have clear procedures in place for a prompt and effective response to any data breach.

However, no method of transmitting data over the internet or electronic storage is 100% secure. We make every effort, but we cannot guarantee complete security.

5. Cookie Policy

Cookies and similar technologies are used on the dkk99 website. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyse and improve site usage.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may prevent some features of the site from working correctly.

6. Data Retention Period

dkk99 retains your personal information only for as long as necessary. The retention period is determined based on the following:

• For the entire duration that your account remains active.
• After account closure, for the period required by legal obligations, dispute resolution, or applicable regulations.
• Financial transaction records may be retained for an extended period as required by law.

Once the retention period has expired, information is securely deleted or anonymised.

7. Your Rights

Every user registered at dkk99 holds the following rights regarding their personal information:

• Access: The right to know what information we hold about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Restriction of Processing: The right to request that processing of your information be restricted in certain circumstances.
• Data Portability: The right to receive your information in a structured, commonly used format.
• Objection: The right to object to the use of your information for specific purposes.
• Withdrawal of Consent: The right to withdraw consent at any time for processing carried out on the basis of consent.

To exercise these rights, please contact us using the contact details below. We will respond to your request within a reasonable time.

8. Protection of Children and Minors

dkk99 strictly does not provide services to anyone under the age of 21 ("minors"). This platform is for users aged 21 and above only.

We do not knowingly collect personal information from minors. If we are informed that a minor has registered, we will immediately take steps to close that account and delete the associated information.

If you believe a minor has registered on our platform, please notify our support team immediately.

9. Third-Party Links

The dkk99 website may contain links to third-party websites. Our Privacy Policy does not apply to those external sites. We are not responsible for the privacy practices or content of third-party websites. We recommend reading their own privacy policies before visiting any third-party site.

10. Policy Changes

dkk99 reserves the right to update this Privacy Policy from time to time as needed. For any significant changes:

• A notification will be sent to your registered email address.
• A notice will be prominently displayed on the website.
• The effective date of the updated Policy will be clearly stated.

Continued use of the platform after any changes will be taken to mean you have accepted the updated Policy.

11. Contact

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

We give the highest importance to your privacy and are always ready to address any concerns you may have. Stay with dkk99 — your trust is our greatest achievement.